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Get Help

Contact DASA Tech at dasa-tech-help@ncsu.edu for any technical issues, including:

  • Help with your computer, network connection, Google apps, website, MS Office
  • Help with telephones and voicemail
  • Help with computer labs, classrooms, conference rooms
  • SAR actions
  • Equipment purchases
  • Employee on- and offboarding
  • Project requests
  • Anything else not listed on this page

Please be sure to include the following information:

  • A descriptive subject line
  • What is not working properly
  • What you have already tried to fix the problem
  • Your availability for Tech staff to stop by your work area
  • Status information:
    • Critical – When a major service is completely down for all users of that service like network, wireless, phones, or a critical business application like Google Mail.
    • High – When a major service is completely down for you such as the network, wireless, phones, or a critical business application like Google Mail.
    • Normal – When you are having an issue with a university-owned device or technology such as encountering an error message, or the device isn’t behaving as expected.
    • Low – When you want to provide advance notice about an event, project, or require additional training and guidance on a specific topic.

If Email or Network is Down

  • Contact us immediately at (919) 513-8324
  • When possible, please also send the information to dasa-tech-help@ncsu.edu, which ensures our Service Desk will get the information as well. You can have a colleague send the information, or use your mobile device.

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