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Get Help

Contact DASA Tech at dasa-tech-help@ncsu.edu for any technical issues, including:

  • Classroom Tech Support
  • Equipment purchases
  • Employee on- and off-boarding
  • Help with your computer, network connection, Google apps, website, MS Office.
  • Help with telephones and voicemail.
  • Help with computer labs, classrooms, conference rooms
  • SAR actions
  • Project requests
  • Requesting new websites
  • Anything else not listed on this page

Please be sure to include the following information:

  • A descriptive subject line
  • What is not working properly
  • What you have already tried to fix the problem
  • Your availability for Tech staff to stop by your work area
  • Status information:
    • Critical – When a major service is completely down for all users of that service like network, wireless, phones, or a critical business application like Google Mail.
    • High – When a major service is completely down for you, such as the network, wireless, phones, or a critical business application like Google Mail.
    • Normal – When you are having an issue with a university-owned device or technology, such as encountering an error message or the device isn’t behaving as expected.
    • Low – When you want to provide advance notice about an event, project, or require additional training and guidance on a specific topic.

If Email or Network is Down

  • Contact us immediately at (919) 513-8324
  • When possible, please also send the information to dasa-tech-help@ncsu.edu, which ensures our Service Desk will also get the information. You can have a colleague send the information or use your mobile device.

Request an NC State University Guide App

DASA has launched NC State University Guides, providing an app available through the Apple and Google App stores. This branded app is home to all individual Guides at the university and leverages Guidebook functionality across the campus.

Request Hardware or Software Purchase

Please first consult with your strategic partner about your requests for hardware or software. Remember that small standard items such as keyboards, mice, tablet cases, cable adapters, etc., send your request can be purchased directly by your department. Please refer to this spreadsheet for a complete listing of purchasing responsibilities.

Request Tech Training

Training is available for groups and also on a 1-on-1 basis as needed. Workshops can be facilitated by DASA Tech staff and other subject matter experts on campus.

Request Event Support

If your unit is hosting an event requiring tech support (especially larger events), please consult with your strategic partner first. For smaller events, such as web conferencing or meetings in classrooms or conference rooms, send your request to dasa-tech-help@ncsu.edu.

Request University Brand Fonts

Please see this page about the use of NC State brand fonts and how to make a request.

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