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Help Topics
Application and Software Support
How Do I Reduce the Size of a PDF File?
Adobe Login Guide
How do I get Adobe Acrobat/CC?
How do I add new Adobe Applications in Creative Cloud?
How Do I Request Access to SIS?
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Computer Management
Can I have administrative access to my computer?
Can I borrow a laptop temporarily to take to a conference?
Why won’t my monitor display / Why is it black?
What do I do with old equipment?
How do I get or reset the password for my departmental Kiosk?
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General Technical Support
Who is my DASA Technology Strategic Partner?
How Do I Add a Printer?
Can I borrow a laptop temporarily to take to a conference?
How do I set a default program for PDF Files?
What software can I use to create tutorial videos?
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Mobile Devices
How do I add EDUROAM on my phone?
Can I borrow a laptop temporarily to take to a conference?
How Do I Get Jabber?
How do I mirror and use Airplay on a TV with an Apple TV device?
How can I get a temporary 2FA code?
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Network Connections
How Can I connect To VPN?
How can I use the wired network in my office?
Why is my P: drive not showing up or showing “Offline”?
How do I get access to the “S” drive (Shared drive)?
How do I get access to a private folder in the “S” drive?
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Security
How Can I connect To VPN?
What do I do if my account or personal device gets hacked?
I changed my password remotely and now cannot login, what do I do? (SBL)
Who do I tell if I get a spam or phishing email?
How can I get a temporary 2FA code?
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Technology Purchasing
How do I purchase software?
How Do I Get a New Computer?
Who Buys Technology for My Department? (What IT Equipment Can I Order for Myself?)
If I drop my device or spill liquid and it breaks, who is responsible for paying for repairs?
Why Can’t I Have Any Brand of Computer I Want?
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Telephony and Conferencing
How Do I Get Jabber?
Voicemail FAQs
How do I mirror and use Airplay on a TV with an Apple TV device?
How can I get a temporary 2FA code?
Can I get help with Bluetooth in a classroom?
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User Accounts
How do I get or reset the password for my departmental Kiosk?
The Auto Logon Machine is not Logging In. Help?
Do current students lose access to their email when they leave employment?
I Need Password Help
Why is my P: drive not showing up or showing “Offline”?
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VPN
How Can I connect To VPN?
Common VPN Connectivity Issues
How to obtain your IP Address for Remote Assistance
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Zoom
Zoom: What is the difference between a Meeting and a Webinar?
Zoom: How do I schedule a webinar?
Zoom: How many people can I invite to my meeting?
How do I get help with Zoom?
Zoom: My department wants to purchase a large meeting or webinar license. What are our next steps?
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