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Division of Academic and Student Affairs
Academic and Student Affairs Intranet

Website Service

DASA MarComm and DASA Technology provide service for DASA department WordPress websites. Service is requested through ServiceNow. Please review the information and resources below before submitting a request.

Submit a Request

To submit a website service request, please submit a ServiceNow incident by sending a detailed email to dasa-tech-help@ncsu.edu. The DASA Technology Service Desk will then direct your request to the appropriate DASA Technology or MarComm team member so we can respond accordingly.

Service Request Topics

  • Website outages
  • WordPress user access
  • NC State Theme issues including blocks, menus and footers
  • Email Builder user access and issues
  • Consultation and complex formatting
  • Additional training needs

DASA departments are internally responsible for:

  • Website content edits and staff updates
  • Media uploads
  • General formatting

Website Resources

If you need assistance with the following website resources, please email dasa-tech-help@ncsu.edu.

NC State Theme Workshops and Troubleshooting

New users should attend website workshops provided by University Communications and Marketing and the Office of Technology. These workshops are offered monthly via Zoom.

Available Workshops

The Web Platforms and Documentation website provides in depth instructions for available blocks, NC State managed plugins and supported third party tools in the WordPress NC State Theme.

Web Platforms and Documentation website

Auditing Your Website

To streamline auditing your website, the website audit automated Google Sheet uses a script to organize all published pages, posts and people profiles within your website into separate sheet tabs for reviewal.

Make a copy of the Website Audit Google Sheet

The NC State Theme’s Content Audit Tools allow site editors to schedule reviews of their webpages.

Content Auditing documentation page

Accessibility

NC State is committed to providing a barrier-free digital environment for all. Improving accessibility can also improve how your website shows up in search results. If you edit a WordPress website, take appropriate accessibility training, and please adhere to the following website accessibility basics:

  • Webpage Structure
    • Use headings in order. Don’t skip levels for visual styling
    • Use lists for grouped items
  • Images
    • Add meaningful alternative text to all images
    • Never use graphics or images with text
  • Links
    • Use descriptive link text (never use “click here” or similar phrases)
    • Ensure link purpose is clear from context
  • Tables
    • Include table headers
    • Keep tables simple when possible. For complex data, provide a caption or summary
Accessibility at NC State website

Last Reviewed On: 1/22/2026