Website Service
In order to obtain maximum efficiency for website service requests, the Division of Academic and Student Affairs Office of Marketing and Communications asks that you review the following information before requesting service through ServiceNow.
Submit a Request
To submit a website service request, please visit ncsu.service-now.com/dasatech and click “Get Help” or send an email to dasa-tech-help@ncsu.edu. The DASA Technology Service Desk will direct your request to the appropriate DASA Technology or MarComm team member so we can respond accordingly.
Service request topics include:
- Website outages
- WordPress user and administrator access
- Issues with themes, blocks, menus and footers
- Complex formatting
- Troubleshooting
- Additional training needs
DASA departments are internally responsible for the following:
- Website content edits and staff updates
- Media uploads
- General formatting
Website Resources
Website editors are strongly encouraged to attend web platform workshops (offered monthly) and review resources offered by University Communications and Marketing.