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Division of Academic and Student Affairs 
Academic and Student Affairs Intranet

Get Help

Contact DASA Tech at dasa-tech-help@ncsu.edu for almost all technical issues!:

Exceptions to this rule are:

  • Issues related to accessing your UnityID account. (Contact help@ncsu.edu)
  • Issues with door access and security (Contact your building’s SAT representative)

Please be sure to include the following information:

  • A descriptive subject line
  • What is not working properly
  • What you have already tried to fix the problem
  • Your availability for Tech staff to stop by your work area

Status and triage for technical support

CRITICAL—Major campus services are not working, and this is impacting all faculty/staff in a building. Examples would include email being down for everyone on campus or wireless networking issues impacting the entire building.

HIGH-Major campus/departmental systems are not working for your entire department and no workarounds are possible. Examples would include a web application that your team relies upon for your core work duties, which is not working as expected, or the MyPack Portal, which is not accessible to anyone on your team. A printer or copier that is not working is unlikely to rise to this level, for example, since workarounds exist.

NORMAL – An issue is impacting your ability to complete your work as expected.

LOW – You are inquiring about a future need.

Important Support Websites

Request Hardware or Software Purchase

Please first consult with your strategic partner about your requests for hardware or software. Remember that small consumable items such as keyboards, mice, tablet cases, cable adapters, etc., send your request can be purchased directly by your department. Please refer to this page for a complete listing of purchasing responsibilities.

Request Event Support

If your unit is hosting an event requiring tech support (especially larger events), please consult with your strategic partner first. For smaller events, such as web conferencing or meetings in classrooms or conference rooms, send your request to dasa-tech-help@ncsu.edu.

Request University Brand Fonts

NC State’s brand typeface is another visual element that establishes and reinforces the university’s brand to create cohesion. The Roboto type family (regular, condensed and slab) is what you should use for all of your print and digital marketing and communications materials. Roboto is the most recent addition to the approved typefaces under NC State’s brand guidelines. For the time being, NC State is still using Univers and Glypha, in addition to Roboto, but as a division DASA is only using Roboto moving forward.

Please use the Roboto Slab and Roboto which are located on the Google Fonts website and can be installed without Administrative access on your computer.

Unity Password Reset

  • Contact the NC State Help Desk at 919.515.4357 or help@ncsu.edu

How to Handle Phishing Email