Skip to main content
Division of Academic and Student Affairs 
Academic and Student Affairs Intranet

Service Level Agreement

DASA Technology Services provides a Service Level Agreement (SLA) that governs our work across DASA.

Committed to DASA Core Values

  • Empathy – The SLA includes information about our core services and provides opportunities to explore novel solutions that may better suit your department’s needs. We understand that technology isn’t a one-size-fits-all service, and provide flexibility where possible.
  • Collaboration – The SLA contains information on how to best work with DASA Technology for optimum outcomes and provides information on how DASA Technology will work with your department.
  • Equity & Accessibility – The SLA ensures that every department has access to all DASA Technology services and understands how to use them to meet its unique needs.
  • Integrity – The SLA provides metrics on how DASA Technology evaluates whether we’re meeting each department’s needs in plain language to ensure DASA departments have a baseline expectation for the services they receive.
  • Trust – The SLA is over 50 pages long but is intended as a reference document for DASA unit heads. DASA Technology values our relationships with department leaders and wants to ensure everyone has the same information about the work we do on behalf of the division every day.

Infographic Summary

The full Service Level Agreement is over 50 pages. We received feedback that an easily digestible version of this document would be extremely helpful. As a result, we created an infographic that references the service areas and provides a few key reminders. While it’s not a substitute for the full document, it is an excellent reference for understanding our SLA better!

Click here to view the SLA Infographic
(Document visible to all DASA employees)

Current Service Level Agreement

Each summer, we update the SLA based on experiences from the prior year. For the 2024-25 year, we provide a single SLA governing our work across the division. In cases where customization is necessary, DASA Tech Strategic Partners will create MOUs that govern specific services that may not be covered within the SLA.

Click here to view the SLA
(Document only visible to DASA Leadership Team)