When you receive or purchase a new phone, navigate to the following webpage to set up the DUO app on it.
If this is the first time you are setting up DUO, please follow the initial DUO setup instructions here:
https://oit.ncsu.edu/it-security/2fa/duo/.
If you’re simply adding a new or additional device, follow the instructions here:
https://ncsu.service-now.com/sp?id=kb_article&sys_id=d4b96a63c379c290a9b22c6dc0013171
If you’ve lost your previous device, no longer have access to your original DUO device or have forgotten your phone, please use a bypass code by following the instructions here:
https://ncsu.service-now.com/sp?id=kb_article&sys_id=11172e08db814414c846fd641d96196a
If you need additional help please submit a ticket to dasa-tech-help@ncsu.edu