August 21, 2024 – DASA Technology is excited to announce a new approach to gathering customer feedback. Beginning in the 2024-25 academic year, we will implement tailored surveys, designed with assistance from DASA Assessment, to better understand and improve our services.
We pride ourselves on our strong customer service record but believe continuous improvement is essential. To that end, we’ve developed new short surveys to replace the previous generic IT survey. These surveys will focus on your specific interactions with DASA Technology.
You may receive two types of surveys:
- Customer Service Surveys: These will be sent weekly following standard support requests to help us fine-tune our daily operations.
- Technical Project Surveys: For larger projects like classroom technology upgrades or software implementations, we will send a series of 4-5 question surveys to track your experience from start to finish.
Your valuable input will enhance our services, recognize our team’s achievements, and identify opportunities for improvement. We appreciate you taking the time to share your thoughts.
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